Frequently Asked Questions
Answers to what we get asked most — shipping, returns, our Merle Norman studio, Accents Points, and visiting us in Marble Falls. Still stuck? Call 830-693-7573 or email info@accentsbtq.com.
Orders & Shipping
Where does Accents Boutique ship?
Accents Boutique ships anywhere in the United States. We do not currently ship internationally. Shipping rates are calculated at checkout based on your location and order size.
How long does it take to get my order?
Orders are typically processed within 2–3 business days, and you'll receive a tracking number as soon as your order ships. Transit time is additional and depends on your location within the U.S. If you need an order faster, call us at 830-693-7573 before placing it — we can often arrange expedited shipping.
How much does shipping cost?
Shipping is calculated at checkout based on your delivery address and the size of your order. You'll see the exact cost before you pay.
Do you offer free gift wrap?
Yes — free gift wrap is available on every order, in store and online, every day. For online orders, just leave a note at checkout and we'll wrap it before it ships.
Can I change or cancel my order after placing it?
Contact us as quickly as possible at 830-693-7573 or info@accentsbtq.com. Orders process within 2–3 business days, so if we catch it before it ships we can usually make the change.
Returns & Exchanges
What is the return policy for online orders?
Online purchases may be returned within 21 days of delivery. Returns initiated within 7 days of delivery are eligible for a refund to your original payment method. After 7 days and within 21 days, eligible returns are issued as store credit or an exchange. This policy applies to online purchases only.
How do I start a return?
Email returns@accentsbtq.com to start a return. Once approved, ship the item to Accents Boutique, 212 Ave H, Marble Falls, TX 78654. Mail-in returns may have shipping costs deducted from the store credit issued.
What condition do items need to be in?
To be eligible for return, items must be unworn and unused, in original condition, with original tags and packaging attached, and accompanied by proof of purchase.
What items are final sale?
The following are non-returnable: sale and clearance items, gift cards, and custom, personalized, or special-order items.
My item arrived damaged or incorrect. What do I do?
Contact us within 7 days of delivery at 830-693-7573 or info@accentsbtq.com. We will make it right promptly, at no cost to you.
Can I return an online order in the store?
Yes — in-store returns for online purchases are welcome when available. Bring the item, its original tags and packaging, and your proof of purchase to 212 Ave H in Marble Falls.
Visiting Us in Marble Falls
Where is Accents Boutique located?
Accents Boutique & Merle Norman Studio is at 212 Ave H, Marble Falls, TX 78654, in the heart of downtown Marble Falls in the Texas Hill Country.
What are your store hours?
We're open Monday through Saturday from 10:00 AM to 5:30 PM, and Sunday from 12:00 PM to 4:30 PM, Central Time.
How long has Accents Boutique been in business?
Accents Boutique has served Marble Falls since 1992 — more than 33 years. Our Merle Norman studio has been part of the Marble Falls community even longer, since 1972.
How do I contact the store?
Call 830-693-7573, email info@accentsbtq.com, message us on Instagram at @AccentsBoutiqueTX, or find us on Facebook at @accentsboutique.
Products & Brands
What does Accents Boutique sell?
Accents Boutique is a women-owned boutique carrying women's apparel, jewelry, accessories, beauty products, and gifts. We're a Brighton jewelry retailer and operate a full Merle Norman cosmetics studio in the same location.
Do you carry Brighton jewelry?
Yes. Accents Boutique is an authorized Brighton retailer in Marble Falls, Texas, carrying Brighton jewelry, handbags, and accessories.
Do you have a Merle Norman studio?
Yes. Our Merle Norman Studio is located inside Accents Boutique at 212 Ave H and has served Marble Falls since 1972, offering Merle Norman cosmetics and skincare.
Can I get help finding a size or styling advice?
Yes — call us at 830-693-7573, message @AccentsBoutiqueTX on Instagram, or message @accentsboutique on Facebook. Our team knows the fit of every brand we carry and is happy to help you choose.
Accents Points & Rewards
What is Accents Points?
Accents Points is our free customer loyalty program. Members earn points on purchases that can be redeemed for discounts on future orders, both online and in store.
How do I join Accents Points?
Joining is free. Visit our Accents Points page to sign up, or ask a team member next time you're in the store.
Do you have a gift card?
Yes, Accents Boutique gift cards are available. Gift cards are non-returnable and cannot be refunded.
Didn't find your answer?
Call 830-693-7573 · Email info@accentsbtq.com
Monday–Saturday 10:00 AM – 5:30 PM · Sunday 12:00 PM – 4:30 PM




