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Article: The Merle Norman Studio: Try Before You Buy

Knowledge Base

The Merle Norman Studio: Try Before You Buy

The Merle Norman Studio has been part of Accents Boutique in Marble Falls since 1972. Here is how the studio model works, what Try Before You Buy actually means, and the one thing you can only get by walking in.

Try Before You Buy

What does Try Before You Buy actually mean?

It goes back to the founder in the 1920s: her belief was that if customers experienced her products firsthand, they would become loyal buyers. It became the company's slogan and has since been widely imitated.

In practice, Merle Norman's own words are that they encourage you to visit a studio where you can sample any of their products.

Do I have to buy anything to try something?

No. Merle Norman describes complimentary personalized makeovers with no purchase requirement. Come in, try things, and decide afterward.

Why can't I just sample things at home?

Merle Norman does not run a mail-a-sample program for the public. Sampling happens in studio, which is the point of the model — you get to see the product on your own face, in real light, with someone who knows the range.

Why is sampling done this way?

Hygiene has been part of the thinking for a long time. Merle Norman introduced Lip Bubbles back in 1961 specifically so customers could sample lip products cleanly.

Studio Services

What services do Merle Norman studios offer?

Merle Norman lists five: Foundation Check (finding your shade, formula and finish), Express Facials, Express Makeovers, Skin Assessments, and Special Event Makeovers for weddings, prom and similar.

Services vary by studio — Merle Norman's own fine print says they are available only at participating studios. Call us at 830-693-7573 and we will tell you exactly what we offer here.

What is an Express Facial?

A ten-minute treatment. Merle Norman offers five variants: Apple & Cinnamon for pore cleansing, Cocoa & Vanilla for brightening, Lavender & Ginseng for hydrating, Oat & Chamomile for soothing, and Pumpkin & AHA for retexturizing.

Length can vary with how many products are used. Ask us which ones we have on hand.

What happens in a Skin Assessment?

Someone looks at your skin, works out what it needs, and recommends a regimen built around that rather than around whatever is new. It is Merle Norman's own answer to "which products are right for my skin type."

Do I need an appointment?

Call us at 830-693-7573 and we will sort it out with you. Worth ringing ahead for anything longer than a quick question, particularly around events.

How the Studio Model Works

Is Merle Norman a chain?

Not in the usual sense. There are over 1,100 studios across the US and Canada, and in Merle Norman's own words, each is independently owned and operated. Ours is part of Accents Boutique here in Marble Falls.

How long has Merle Norman been around?

The founder, Merle Nethercutt Norman, was mixing her original three products in her own kitchen in the 1920s. The first Merle Norman studio opened in Santa Monica, California in 1931. The company is still family owned and operated.

Products have been made in Los Angeles since 1932.

How long has there been a Merle Norman studio in Marble Falls?

Since 1972 — longer than Accents Boutique itself, which opened in 1992.

Buying and Promotions

Can I order Merle Norman from Accents online?

Not through our website — Merle Norman is a studio-based brand, so it is not in our online shop.

But we can absolutely get it to you. Call 830-693-7573 or message us, and we will help you place the order and ship it out.

Can you ship Merle Norman to me?

Yes. Call 830-693-7573 or send us a message on Instagram at @AccentsBoutiqueTX or Facebook at @accentsboutique, tell us what you need, and we will take care of the order and get it shipped.

If you are not sure exactly which shade or formula you want, say so — that is the part we are best at sorting out over the phone.

What is Gift with Purchase, and where can I get it?

This one works in your favor for coming in. Merle Norman states that Gift with Purchase promotions, Limited Edition products and special promotions are available exclusively at Merle Norman Cosmetics Studios — not online.

Offers vary by studio, so call us at 830-693-7573 to ask what is running now.

Do you publish Merle Norman prices here?

No. Each studio is independently owned and sets its own prices, and corporate prices change. Anything we published would go stale. Call and ask — we will give you the current number.

What is your return policy on Merle Norman?

Ask us directly at 830-693-7573. Merle Norman corporate sets returns policy for its own website only and defers to each independently owned studio otherwise, so we would rather tell you ours accurately than have you read a policy that does not apply here.

Still have a question?
Call 830-693-7573 · Email info@accentsbtq.com
Monday–Saturday 10:00 AM – 5:30 PM · Sunday 12:00 PM – 4:30 PM
212 Ave H, Marble Falls, TX 78654

Sources:Merle Norman — our studios · Merle Norman — studio services · Merle Norman — our history · Merle Norman — Try Before You Buy · Merle Norman — in-studio exclusive promotions

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