Sorrelli Jewelry Care, Repairs and Buying at Accents Boutique

Sorrelli recommends gently brushing the piece with a soft brush, an old toothbrush works, and warm water with a mild dish soap. Dry it thoroughly afterwards and do not leave it sitting wet for more than a few minutes.

Sorrelli says no. Polishing cloths carry an abrasive compound that can damage the plating on the metal and the coatings on the crystals. A soft, dry cloth is the safe way to polish.

No. Sorrelli says never to use chemical cleaners or polishes on its pieces. Warm soapy water and a soft brush is the method the brand recommends instead.

Sorrelli says to store each piece flat in its organza bag, which prevents bending and keeps the crystals from getting scratched against other jewelry.

Sorrelli says to remove its jewelry while showering, swimming and exercising, and not to submerge a piece for any length of time. Prolonged water exposure is one of the things the brand lists as avoidable damage.

Sorrelli says to avoid direct contact with hairspray and perfume. The simplest habit is to put your jewelry on last, after everything else is done. Sorrelli also asks you to avoid dropping a piece on a hard surface, because an impact is what tends to break a prong or loosen a stone.

It is Sorrelli’s repair program for its own pieces. The brand’s position is that if something goes wrong through normal wear, it is there to help make the piece wearable again, and the repairs are carried out in house by its own craftswomen.

Keep the piece and bring it to us at (830) 693-7573. A missing or loose stone is exactly the kind of thing Sorrelli’s repair program is built for, and we will look at it first and tell you what we can do before you send it anywhere.

Start with us. Call us at (830) 693-7573 and bring the piece in, and we will tell you whether it is something we can sort out here. If it needs to go back to the brand, Sorrelli takes repairs through a form on sorrelli.com.

Sorrelli says its repair program covers pieces bought from sorrelli.com, from its flagship store in Kutztown, or from an authorized Sorrelli retailer. Bring your piece to us at (830) 693-7573 and we will help you work out what applies to it.

Sorrelli asks for proof of purchase, and says that where a receipt is missing the purchase location and date can be given instead. If you bought the piece from us, call us at (830) 693-7573 and we will help you track the purchase down.

Sorrelli’s own pages have stated the fee and the shipping terms differently in different places, so we are not going to quote you a number we cannot stand behind. Call us at (830) 693-7573 first and we will look at the piece, then check the current terms with you before anything is sent anywhere.

Yes. Search Sorrelli at accentsbtq.com. Not everything in the store is online, so call us at (830) 693-7573 if you do not see the piece you want.

Yes. Shipping is free on U.S. orders of $100 or more, and we ship from Marble Falls, TX.

Often, yes. Call us at (830) 693-7573 with the style name or the colorway and we will tell you what we can get. A piece being out of stock here is rarely the end of the conversation.

Yes, and gift wrapping is always free on every order.

Our standard store return policy applies. Customers are responsible for creating labels and paying to return items, and we can gladly print a return label and email it to you, with the shipping deducted from the return amount. Call us at (830) 693-7573 if you want us to walk you through it.